Facilitate logistics of the warehouse, transportation, and customer service
Communicate and negotiate with manufacturers, suppliers, vendors, and retailers
Supervise and organize orders of raw materials and equipment to support pre and post production
Coordinate and monitor operations of the supply chain
Optimize procedures with logistics IT
Track final product shipments, costs, and timelines according to requirements
Resolve shipment and inventory issues
Keep detailed, organized records of orders and stock
Prepare accurate reports according to the expectations of upper management
Analyze data, and suggest modifications and improvements accordingly
Adhere to all safety standards, regulations, laws, and policies
Recruit, hire, train, and schedule logistics and customer happiness staff
Customer Success
Be the voice of the customer by maintaining direct communication and understanding issues as they arise
Build out and grow our customer service model to match product evolution and customer growth
Implement tools to optimize customer happiness
Work directly with sales and marketing to forecast orders
Collaborate with our Product and Engineering teams to make changes to the customer experience through internal tools
Help to manage and grow new outsourced relationships
Develop the detailed performance metrics that link overall customer experience goals down to individual performers
Establish and maintain a rigorous QA system that can keep pace with our growth
Lead our Customer Happiness Team and serve as a mentor by providing coaching around career growth and sharing candid feedback that retains our top talent by keeping them learning and growing
Requirements
Bachelor’s degree in supply chain management preferred, but will also consider business administration or other relevant field
2+ years of proven, successful experience as a logistics coordinator or supply chain manager preferred
Highly organized
High level of analytical and problem-solving skills
Ability to multitask and track multiple processes throughout the supply chain and customer experience
Excellent communication and customer service skills
Great communication with internal and external manufacturing team
Knowledge of safety standards, regulations, laws, and policies regarding logistics