We've put together some commonly asked questions to give you more information about Pact and the product we offer.
If you have a question that you can't find the answers to, please email us at: support@thepact.com
Product Features
How is this personalized?
Pact Sense scans your muscles to assess their condition in real-time. Based on your muscle state, the Pact App then curates a personalized routine for you. The Pact App is similar to a personal trainer, and guides you through your recovery. Pact Pulse adjusts its intensity automatically to give you an optimal recovery experience.
How is this different from a regular percussive massage gun?
Pact is a complete active recovery system. The scanner, Pact Sense, is able to scan and measure your muscle condition in real-time, using proprietary technology. The data gathered will inform the massager, Pact Pulse, to perform an appropriate warm-up or recovery routine for your body. Unlike other massagers, we are able to objectively measure and quantify the condition of your muscle to give you a personalized treatment, effectively eliminating the guesswork in your recovery experience.
Will there be a Pact cover?
The Pact Sport Kit will come with a soft bag and the Pact Pro Kit will come with a hard, durable carry case.
What's the charging head? Will it be compatible with region specific plugs?
USB-C PD. We will also ship the power adapter for your region.
What's the strength and speed range of the massager?
The massager can go up to 40 lbs in force, at a speed range of 650 - 2800 RPM
Battery
How many extra batteries do the massager/ scanner come with?
Both the Pact Pulse and Pact Sense will have their own battery. However, in the Pact Pro package, the Pulse will come with an extension handle that also acts as an extended battery.
What happens if my battery needs a replacement?
Please send us an email at support@thepact.com and we will be happy to help you.
Mobile App
Can your app be integrated with other activity tracking apps?
The Pact App integrates with Strava and Apple Health. We will be expanding our integration after launch.
Is the app free?
The app is free to download and use. However for optimal use of the system, we have our Pact Premium App subscription which gives you personalized routines and tracks your muscle readiness over time.
Order & Shipping
Do you ship worldwide?
Yes, we do ship worldwide.
What's the shipping fee.
The shipping fee will vary depending on your location. Our logistics team will do our best to minimize the cost for you.
Device Operations
How does the scanner work?
In the same way that you can feel knots in your muscles, Pact Sense “feels” your muscles by applying a special force pattern and measuring how they react. Mechanical properties of your muscles are then extracted from the data, which serve as the basis for your Muscle Readiness Index.
How do I clean the scanner & massager?
You can clean the external surface of the Pact Pulse or Pact Sense with a microfiber cloth, soap and water.
What is the scanner actually measuring?
Pact Sense measures the mechanical properties of your muscles, such as their stiffnesses and damping constants. From these parameters, we calculate your Muscle Readiness Index. A high Muscle Readiness Index indicates that your muscles are properly prepared to engage in athletic activities and adequately cooled down after your exercise. A low Muscle Readiness Index indicates that you are not ready to perform at your peak, and you may be more susceptible to injury or soreness.
Misc
Can I be a distributor?
Please reach out to support@thepact.com for more details.
Can the scanner and massager be purchased individually?
The Pact Pulse, Sense, and mobile app combine for a unique recovery experience. Separating the devices results in a less than optimal experience, which is not offered at this time.
Is the Pact safe to travel with?
Yes, of course. The Pact is light-weight, portable, and TSA-compliant.
Are there any import taxes that for non-US customers?
Yes, for shipments outside of the US import tax/duty might be required to be paid.
What's the charging head? Will it be compatible with region specific plugs?
USB-C PD. We will also ship the power adapter for your region.
A Discovery
in Recovery
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